These Terms & Conditions apply to all internet orders for online flower delivery throughout Wembley and the neighbouring areas. By accessing or placing an order with Flower Delivery Wembley through our website, you agree to comply with and be bound by the following Terms & Conditions. Please read these carefully before making a purchase. These terms are designed to protect both you, our valued customer, and our business, ensuring a transparent and trustworthy shopping experience.
Orders for online flower delivery in Wembley and surrounding locations can be made through our website 24/7. To place an order, customers must select their desired bouquet or floral arrangement, provide recipient delivery details, specify delivery preferences if applicable, and ensure all order information is accurate and complete. Completing the checkout process will finalise your order, subject to payment acceptance and product availability.
Upon successful completion of your order, you will receive an order confirmation on-screen and via the specified email address. This confirmation constitutes acknowledgment of receipt but does not indicate acceptance of your order until payment is received and the order is dispatched. In instances where we are unable to fulfil your order for any reason—such as unavailability of certain blooms or incomplete delivery details—we reserve the right to contact you for alternatives or to issue a full refund.
Please note, it is the responsibility of the customer to provide accurate delivery details and instructions. Flower Delivery Wembley cannot be held accountable for late or failed deliveries resulting from incorrect or incomplete recipient information.
We offer online flower delivery throughout Wembley and adjacent areas in accordance with the delivery options outlined during the checkout process. Same-day delivery may be available for orders placed before our specified cut-off time. Deliveries made outside of these timings may be scheduled for the next available day. All delivery times and dates are estimates and may be affected by factors outside our control, including weather conditions and availability of specific flowers.
In the event that the recipient is unavailable at the time of delivery, our local drivers may attempt to deliver to a neighbour, leave the flowers in a safe place, or contact the recipient to arrange alternative delivery. Please leave any specific instructions when placing your order to help ensure efficient delivery. If delivery is not possible due to circumstances beyond our reasonable control, we will do our best to notify you and rearrange delivery where possible.
All floral arrangements and products are subject to availability. While we endeavour to source the exact flowers and items as displayed on our website, seasonal variations and market conditions may occasionally necessitate substitutions. Any substitutions made will match the overall style, colour scheme, and value of the chosen arrangement as closely as possible. Where significant changes are necessary, you may be contacted to approve substitutions before dispatch.
All prices are displayed in Pounds Sterling (GBP) and include VAT at the prevailing rate, where applicable. Product prices are those displayed on the website at the time of purchase. We reserve the right to adjust prices and delivery charges at any time in response to market or operational factors.
We accept various secure online payment methods, the details of which are available during checkout. Payments must be authorised and cleared prior to dispatching your order. By providing payment information, you confirm that you are authorised to use the selected payment method. Failure to provide proper payment details or funds may delay or cancel your order.
Full payment is required at the time of ordering. Until payment has been received in full, Flower Delivery Wembley has no obligation to process or deliver your order.
Should you wish to cancel or amend your online flower delivery order for Wembley or the surrounding areas, please notify us as soon as possible. Orders can generally be cancelled or amended without charge up to 24 hours before the scheduled delivery. Cancellations or changes made less than 24 hours before delivery may not be possible if your flowers have already been prepared, dispatched, or are with our delivery team.
Where an order is cancelled in accordance with these Terms & Conditions, a refund will be processed using the same method as the original payment. No refund can be given after the order has been delivered or if significant order fulfilment has already occurred. Special, custom, or personalised orders may not be eligible for cancellation once processing has begun.
If you wish to change your delivery instructions or recipient details, please contact us as soon as possible referencing your order number. We cannot guarantee modification requests received with short notice, but we will always strive to accommodate where possible.
Due to the perishable nature of flowers, returns are generally not accepted except in cases of quality concerns. If, upon receipt, the product is damaged, does not arrive in good condition, or does not match your order (allowing for minor variations), please notify us promptly, ideally within 24 hours of delivery. We may require photographic evidence to support your claim and facilitate a refund or redelivery as appropriate.
Refunds will be processed as soon as possible, and in any event within 14 days of the agreed resolution. Refunds are limited to the value of the original order and will not include compensation for inconvenience or other associated costs unless otherwise required by law.
You agree to use the Flower Delivery Wembley website in accordance with all applicable laws and not to misuse the website or its content. This includes, but is not limited to, the false placement of orders, fraudulent payment details, providing inaccurate recipient information, or any activity that could impair the website or disrupt its operation for other users.
Customers must be aged 18 or over and legally capable of entering into binding contracts to place online orders with us. By placing an order, you warrant that you meet these eligibility requirements.
Flower Delivery Wembley makes every reasonable effort to ensure reliability and satisfaction from our online flower delivery services. However, we shall not be liable for:
Our total liability, whether in contract, tort, or otherwise, for any loss or damage arising in connection with your order, shall not exceed the price paid for the products ordered. Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any other liability which may not be excluded under UK law.
All website content, including but not limited to images, text, graphics, logos, and product designs, is the property of Flower Delivery Wembley or its licensors and is protected by intellectual property laws. Customers may view, copy, or print individual pages for personal use only, provided they do not alter or remove any copyright or proprietary notices. Any commercial use, distribution, or reproduction of the website content without written permission is strictly prohibited.
Your privacy and data protection rights are very important to us. We process personal data only as necessary to fulfil your order and in accordance with UK data protection legislation. Your details will never be shared with third parties except as required for delivery fulfilment or compliance with legal obligations. For more information, please review our separate Privacy Policy available on our website.
Flower Delivery Wembley shall not be liable or responsible for failure to perform, or delay in performance, due to events outside our reasonable control. Such events may include, but are not limited to, acts of God, natural disasters, strikes, transport interruptions, or shortages of flowers and supplies. In such cases, we will contact you as soon as possible to arrange a suitable solution.
These Terms & Conditions and any contract for the purchase of goods from Flower Delivery Wembley shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject exclusively to the jurisdiction of the courts of England and Wales.
These Terms & Conditions are intended for customers in Wembley and the surrounding areas; however, the protections and guarantees set out herein apply to all users ordering online from our website, provided the delivery address is within our service area. If any provision of these Terms & Conditions is held invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
Flower Delivery Wembley reserves the right to amend these Terms & Conditions at any time. Any substantive changes will be effective from the date of publication on our website and will not affect any orders already accepted and confirmed. You are advised to review these Terms & Conditions each time you place an order to ensure you are familiar with the current terms.
By placing an order for flower delivery in Wembley or its neighbouring areas, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. We thank you for choosing Flower Delivery Wembley and look forward to fulfilling your order to the highest standards.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wembley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wembley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
